MISSED FLIGHT POLICY:
Moab Express is not responsible if the passenger missed their connecting flight into Canyonlands Field Airport. Moab Express will not be responsible for delays causing missed flights that are the result of inclement weather, unforeseen road closures, highway construction, abnormally heavy traffic, traffic that is being metered by the Utah Department of Transportation, or any other conditions outside of its control. During Holidays and peak travel days, please be aware that weather, traffic or unforeseen road closures can severely impact travel times in and around Moab. Availability may be limited for last minute changes.
TIGHT CONNECTION OPTION: By opting for a tight connection when making a shuttle reservation, Moab Express waives any responsibility for missed flights or for the shuttle on which you are booked.
SHARED RIDE SHUTTLE INFORMATION:
Check-in procedures: Upon arrival at Canyonlands Field Airport (CNY), please seek the Moab Express staff member in the blue polo and/or look for the Moab Express shuttle van waiting outside the main south airport exit. Please make sure you have obtained all of your luggage from the plane and baggage check prior to boarding the Moab Express.
Moab Express accepts all service animals as defined by the ADA. Please call 435-260-9289 in order to make your reservation with your service animal. Small pets which are allowed in the cabin of the airplane are allowed on Shared Shuttles free of charge. A Pet Carrier, however, counts as the guest’s carry-on bag. Please check our luggage policy for further information. The pet must remain at all times in the airline approved carrier and be accompanied with their Health Certificate to travel as required by the airlines. No pet may travel without a guest and they may NOT ride outside of a carrier for the safety of the other guests and the pet. Larger pets/emotional support animals that fly in the cargo area of the airplane are subject to additional fees and space availability within the shuttle. Please call (435.260.9289) to see if we can shuttle your larger pet.
MINORS TRAVELING POLICY:
Children younger than 16 years of age must be accompanied by a parent or guardian who is 18 years or older. Unaccompanied minors under 16 years of age are not permitted.
You are limited to 2 bags per guest (1 carry on size, 1 checked), as well as 1 small item like a laptop bag or purse. A $10/item fee will be charged for additional luggage. Additionally, items like golf clubs will be assessed a $10 fee. We strongly suggest you contact ME prior to your shuttle to ensure room for your extra luggage.
We offer a variety of possible drop-off locations within the Moab area. Take a look at the always growing list here. Want to verify a certain location? Send us an email to find out. If you purchased a round trip ticket originating from the airport, Moab Express will honor the pick-up location from that ticket. In order to avoid missed flights, ME offers only a limited quantity of pick up locations for each shuttle. Click here to view those locations. If your online request does not show availability, please call us at 435-260-9289 to see if we can except special requests.
CHILD CAR SEAT POLICY:
Due to insurance requirements, we are not able to provide any type of car or booster seats. You must provide your own. All children under 8 years old riding in a vehicle must be properly secured in an approved child safety seat, unless they are at least 57 inches tall. See the State of Utah’s requirements here.